Infrastructure Tiers

Service Level Agreements

ConfidentMeAI, a division of Audacieuse AI Innovations Private Limited, operates under DPIIT certification standards. Our infrastructure tiers are designed for phase-gated accountability and milestone-based delivery.
Government of India Startup Recognition | All engagements governed by Service Level Agreements

Tier 1: Core Infrastructure

Phase 1: Scoping Required

Standardized compliance and brand identity

  • Single-page digital presence
  • Responsive architecture (mobile, tablet, desktop)
  • Lead capture forms with validation
  • Business communication integration
  • SSL/TLS security protocol
  • 30-day operational support
Recommended

Tier 2: Strategic Growth

Phase 2: Proposal Required

Scalability, CRM integration, and IoT readiness

  • Multi-page infrastructure (up to 5 sections)
  • Custom front-end architecture
  • Technical SEO implementation
  • Third-party API integrations
  • CRM data pipeline configuration
  • Domain and hosting provisioning (12 months)
  • 90-day operational support with SLA

Tier 2+: E-Commerce Infrastructure

Discovery Call Required

Transaction-ready digital commerce platforms

  • Full-stack commerce platform
  • Product catalog management (50+ SKUs)
  • Payment gateway integration (Razorpay, Stripe)
  • Inventory and order tracking systems
  • Secure checkout with PCI compliance
  • Production-grade infrastructure
  • Domain and hosting provisioning (12 months)
  • 180-day operational support with SLA

Tier 3: Enterprise Intelligence

Executive Consultation

Custom AI models and dedicated infrastructure

  • Unlimited infrastructure scope
  • Custom AI/ML model training and deployment
  • Multi-system API orchestration
  • Dedicated technical project manager
  • 24/7 technical support with escalation SLA
  • Business intelligence and analytics infrastructure
  • Multi-tenant or distributed architecture
  • 12-month operational support with guaranteed uptime SLA
FAQ

Common Questions

Everything you need to know

Deployment timelines follow our phase-gated SLA model: Tier 1 (Core Infrastructure) deploys in 14-21 days, Tier 2 (Strategic Growth) in 30-45 days, and Tier 3 (Enterprise Intelligence) in 60-90 days. Each phase includes milestone checkpoints and documented deliverables.

Yes. All infrastructure tiers include 12-month domain and hosting provisioning. Post-launch operational support ranges from 30 days (Tier 1) to 12 months (Tier 3) as defined in the Service Level Agreement. Renewal terms are provided during technical scoping.

Absolutely! We provide an easy-to-use content management system with full training. You can update text, images, and products yourself. We also offer maintenance packages if you prefer us to handle updates.

Post-deployment changes are governed by your tier's SLA. Tier 1 includes 30-day bug fixes, Tier 2 includes 90-day feature enhancements, and Tier 3 includes 12-month full maintenance. Additional work requires a separate scope-of-work document with milestone-based pricing.

All infrastructure deployments include SEO metadata configuration, schema markup, and sitemap generation. Advanced optimization (content strategy, analytics integration, conversion tracking) is available as a separate engagement. Contact our team for technical scoping.

We accept bank transfer, UPI, credit/debit cards, and PayPal. Payment is split: 50% upfront to start the project and 50% upon completion before launch.

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